Shipping policy
SHIPPING POLICY
Last updated May 28, 2024
Please carefully review our Shipping Policy when purchasing our products. The policy will apply to any order you place with us.
What are my shipping options?
We offer Standard and Expedited shipping.
We are pleased to offer free Standard shipping on all orders. For those who require quicker delivery, Expedited shipping is available at a flat rate of $10.
Standard 4 - 5 Business Days
Expedited 2 - 3 Business Days
All times and dates given for delivery of the products are given in good faith but are estimates only.
Orders will be processed and shipped within one business day from the date of order placement, excluding weekends and holidays. You will receive a shipping confirmation email once your order has been processed and shipped, including the carrier's name, tracking number, and estimated delivery date.
Do you ship internationally?
We do not offer international shipping.
Are there other shipping restrictions?
Orders are processed and shipped on business days, which are Monday through Friday, excluding weekends and holidays. Please note that orders placed on weekends or holidays will be processed on the next business day.
Please be advised that not all shipping methods may be available for certain items due to size, weight, shipping restrictions, or other factors. The available shipping methods for each item will be displayed during the checkout process for your selection.
We are unable to ship orders to PO Boxes. Please ensure to provide a valid and complete shipping address, including a physical street address, for the delivery of your order.
At this time, we only ship within the United States. We apologize for any inconvenience and appreciate your understanding.
How quickly do you usually send out orders?
We're pleased to let you know that our products are in stock at our office in Hawaii. We typically restock our inventory every 2 - 3 weeks. If an item is out of stock, it will be clearly noted on the product page. Upon placing an order, please allow for a 24 to 48-hour processing time before we send it out. We appreciate your understanding and patience!
What happens if my order is delayed?
At KRAFTY CASE, we are dedicated to delivering your orders promptly and efficiently. While we strive to meet our estimated delivery times, please understand that there be instances where unforeseen delays occur.
Events within our control
We meticulously manage our inventory, optimize packaging, and order fulfillment processes to minimize delays and ensure the timely delivery of your orders. However, in the event of delays due to factors within our control, we will make every effort to promptly resolve the issue and expedite the delivery of your order.
Events beyond our control
Please note that delayed deliveries may occur due to events beyond our control, such as bad weather, peak time deliveries, carrier delays, or other external factors impacting the shipping and delivery process. While we cannot guarantee the exact delivery date and time under these circumstances, we will work diligently to mitigate the impact of these events and facilitate the timely delivery of your order as soon as possible.
Transparency, communication, and support
We are committed to maintaining transparency, keeping you informed about any potential delays impacting your order, and providing timely updates and support. If you have any questions concerns or require assistance with your order, please do not hesitate to contact us at ask@kraftycase.com, and we will be happy to assist you and address any issues or inquiries promptly.
How can you contact us about this policy?
If you have any further questions or comments, you may contact us at ask@kraftycase.com.